Privacy Policy

Last updated on 20/04/2016

Our Privacy Policy

Every part of this website and the services offered by Big Waste Removal Melbourne are covered by this policy.

Big Waste Removal Melbourne will always respect your personal information and data. This means we won’t collect any information that isn’t of reasonable use.

Your Information – What It Is and How Do We Collect It

The sort of information that we’ll collect from you is always going to relate to the services that you’re booking from us, or other activities you’re using this site for. This means it will usually be information such as your name, address, email address, phone number, and so on.

We’ll collect information whenever you interact with us, such as when you visit our website, fill in a form, or respond to a survey.

If you wish to visit our website anonymously, we’re happy for you to do so.

Your Information – What We Use It For

We use the information we get from you only in relation to providing you with the services you’re ordering, offering you further information about other services, and to generally improve the services that we offer. It can be used to personalise your customer experience for example, allowing us to support you more quickly and effectively.

We provide a clear way for you to opt out of receiving any promotional information if you don’t want to be emailed for marketing purposes.

We’ll never sell, exchange, or transfer your information to any other company without your consent, unless it’s for the sole reason of delivering the product or service you’ve ordered.

Your Information – How We Protect It

We use the latest security measures to make sure that your personal information remains entirely secure. Any time you place an order, submit, enter, or access your personal information, it will be protected.

The payment process that we use is secure too. Any financial information you give us (such as credit card details, your social security number, and so on) will be stored on entirely separate servers, and will never remain on our servers after a transaction is complete – unless it is specially requested or required.

While your information is on our merchant partner’s database, special access rights are required to access it. Anyone who has these access rights will have signed a non-disclosure agreement.

What Are Cookies, And How Do We Use Them?

A cookie is a small file that, when you allow, will be sent to your computer by a website. This file will contain information relating to your browser, and will allow the site to recognise that it is you using the system when you use it again.

We use cookies to help us store your preferences so they’ll be there when you use our website again, and to keep track of the way you and others interact with our site.

Navigate through your browser settings if you want to disable cookies, or to be notified every time a website wants to use them. If you choose to disable cookies, you’ll find that many websites – including ours – may not work correctly.

Your Information and Third Parties

Any information which personally identifies you will never be traded, sold, or transferred to any third parties.

The only exceptions to this are the trusted partners who assist in our website or business operation, or in delivering the services you’ve ordered. These partners have always agreed to keep your information completely confidential. We also might provide completely anonymous ainformation about visitors to our website for other uses, like marketing or advertising.

In rare circumstances where we need to comply with legal requirements, protect the rights, property, or safety of ourselves or others, or to enforce our site policies, we will release your information if we feel it is appropriate.

All customer reviews applied to business directories where our company is listed might be used in our website.

Complying With the Australia Privacy Act 1988

We are completely compliant with the Australian Privacy Act 1988, as well as with PCI vulnerability standards.

This means we will not disseminate your personal information to outside parties unless you have specifically consented for us to do so. It also means that our website is as safe for visitors as we can possibly make it.

Our Terms and Conditions

You can find out more about our Terms and Conditions relating to use, limitations, liability, and disclaimers by following the link.

Giving Your Consent

You consent to our online privacy policy automatically when you use our website.

What Happens if We Change Our Privacy Policy?

We will always post changes to our privacy policy here on this page.

How to Contact Us

If you have any questions whatsoever relating to this privacy policy and how we go about enforcing it, please feel free to contact us at any time.